Employment Law Legal Assistants/ Paralegals in Los Angeles, CA| LawFirmStaff

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Title : Employment Law Legal Assistants/ Paralegals

Location : California - Los Angeles
Refer to Job # ITFQ775892


Employment Law Legal Assistants/ Paralegals The candidate will work directly within the Firm's call center as well as conduct in-person interviews for the purpose of screening and retaining employment law clients/cases. The Intake Specialist is an integral part of generating new business for the Firm and must possess the ability to recognize a qualified Employment Law case. Will be working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as needed basis requiring direction and guidance by the Employment Department Manager and/or Firm Management. Primary duties/responsibilities include: Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion; Performing unbiased screening efficiently on all inbound phone calls for potential clients; Quickly and accurately assessing and determining the viability of inbound phone calls during client intake screening process; Calling potential clients back for follow-up questions; Scheduling interview appointments with potential clients to complete the retainer package and gather facts regarding the incident; Obtaining evidence from clients at the time of the initial in-person interview, including time cards, pay stubs, text messages, emails, relevant documents, etc.; Identifying witnesses, obtaining witness information, and contacting witnesses, etc. The candidate must have the interpersonal skills to turn a potential case into a retained client. In addition to must have minimum 1-2 years of relevant experience; Should be Bilingual in Spanish and English. Must have ability to communicate effectively with a range of individuals; Must possess an overall knowledge of employment law and the ability to properly identify a potential employment law case; Must have excellent interpersonal skills and written and verbal communication skills; Bilingual, fluent in English and Spanish, is required.
 
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