Employment Law Intake Specialist- Legal Assistants/ Paralegals in Los Angeles, CA| LawFirmStaff

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Title : Employment Law Intake Specialist- Legal Assistants/ Paralegals

Location : California - Los Angeles
Refer to Job # DHTS752363

Employment Law Intake Specialist- Legal Assistants/ Paralegals Duties: Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion; Performing unbiased screening efficiently on all inbound phone calls for potential clients; Quickly and accurately assessing and determining the viability of inbound phone calls during client intake screening process; Calling potential clients back for follow-up questions; Scheduling interview appointments with potential clients to complete the retainer package and gather facts regarding the incident; Obtaining evidence from clients at the time of the initial in-person interview, including time cards, pay stubs, text messages, emails, relevant documents, etc.; Identifying witnesses, obtaining witness information, and contacting witnesses, etc.; and Perform other duties as assigned by Management. Qualifications: 1-2 years of relevant experience; Excellent interpersonal skills; Excellent written and verbal communication skills; Bilingual, fluent in Spanish and English, is required. Must possess an overall knowledge of employment law and the ability to properly identify a potential employment law case; Ability to communicate effectively with a range of individuals; Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients; Ability to work alone or as part of a team; Ability to pay very close attention to detail; Ability to manage their time and multi-task effectively; Ability to maintain composure and professionalism under pressure; Excellent interpersonal and social skills; Ability to gracefully but firmly cut a phone conversation short; and Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet).
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