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Location : Texas - San Antonio
Refer to Job # ILLS858731
Case Manager / Paralegal, Litigation The candidate will deliver outstanding client service to clients on behalf of the Cesar Ornelas Injury Law while adhering to the highest ethical standards. In a team environment, communicate with clients, insurance companies, medical providers, and government agencies on a regular basis. Take ownership over client files in preparation for daily group review with the Lead Attorney and Medical Clerk. Develop each individual case according to office policies and procedures working diligently towards swiftly resolving client matters. Maintain each individual file so that all information is filed into the file and mirrored in the client matter management system and scanned to the document management system. Interact daily with assigned clientele to understand their needs which will provide more clarity for assigned attorney directions. Work closely and in tandem with assigned attorney and assigned Medical Clerk (MC) in a team environment and ensure all policies and procedures are followed for case management. Communicate daily with assigned attorney and assigned MC using multiple mediums (ie. In person, Email, written reports, one on one presentation, etc.) to address any case building, property damage, or case settling issues and direction. Quickly and efficient obtain incident reports from various government agencies. Quickly and efficiently set up auto Liability, Uninsured (UM), Underinsured (UIM), and Personal Injury Protection (PIP)/ Medical Payment (Med Pay) claims daily. Ensure clientele are receiving medical treatment and that firm policies are being followed with respect to medical treatment. Handle clientele complaint issues, requests, and demands accordingly. Provide close attention to all clients and potential new clients both in person and over the phone. Resolve client property damage issues providing client with respective options. File management encompassing keeping file organized and filing mail/faxes daily. High School Diploma degree is required. Associate's Degree or Undergraduate Degree is preferred. Previous Claims Management experience is preferred. Previous Customer service/Sales experience is preferred. Previous Medical Clerk Experience is required.
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