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Title : Managing Attorney - Intake

Location : New York - Long Island
Refer to Job # CBDH780476

Managing Attorney - Intake The candidate will establish and administer client assessments, goals and metrics to drive client satisfaction, retention and client referrals. Excellent customer service, communication and organizational skills. Ensure details regarding dates, facts, identity of the product in issue and injuries/damages to determine viability of potential cases are obtained during initial calls. Confirm all information is entered into case management system, including actions to be taken with respect to accepting or rejecting cases. Ensure intake specialists are properly trained so potential cases from out of the area are retained electronically. Meet with new clients who come to the office to complete intake process. Supervise investigators who are meeting with our clients. Coordinate with firm's COO concerning local and national TV and Internet advertising campaigns. Possess strong computer (case management applications, Excel/Word/PowerPoint) and Internet skills required. Must have experience working with clients directly, a commitment to providing exceptional client service and an eye for detail. Will have direct phone and in person contact with prospective clients whose injures meet a certain threshold. Will also have direct contact with attorneys referring matters to firm as well as attorneys from other firms that we refer matters to. Must be experienced in personal injury and/or mass tort litigation. Should also be comfortable with a high level of technology and have the vision of how to improve the technology being used to enhance the processes of the firm.

Email: jobs@lawfirmstaff.com NO CALLS PLEASE

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