User Support Specialist II in San Francisco, CA| LawFirmStaff

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Title : User Support Specialist II

Location : California - San Francisco
Refer to Job # OJYA606435

Be a part of a highly successful, full-service law firm that counts among its esteemed clients many Fortune 250 firms. This firm has a reputation for treating associates exceedingly well. The branch office of a large international law firm, this firm's practice has consistently been strong in the litigation, corporate and tax fields; however, the firm also has made a definite commitment to intellectual property related work in the Los Angeles legal market. The Los Angeles branch has a full book of business involving some of the biggest movers and shakers on the national and international scene. An aggressive development track has associates achieving partner status in a very limited amount of time compared to other national firms of its stature. This firms is generally seeking the best and the brightest--meaning it is most willing to consider associates from top schools and firms.
San Francisco office seeks a user support specialist II with user/desktop support experience preferably in a law firm. The candidate will provide first line troubleshooting and support of the end user, as well as backup training and systems administration. Respond to all incoming, first-level late shift calls. Provide phone, floor and remote assistance support. Troubleshoot and resolve issues for end-users and identify general set up and configuration issues. Administer, monitor, and support network servers and server applications. Work with Chicago home office specialists, consultants and vendors when necessary troubleshooting hardware and software. Attend training sessions and back up IT Training support. Identify and escalate problems and opportunities for improvement in infrastructure and technology at all times. Escalate calls to the next level of service as necessary and follow up with users to ensure successful problem resolution. Document and escalate all support calls for which timely resolution is not possible. Monitor the successful resolution of the call, providing appropriate progress reports and status as needed. Participate in on-call rotation for weekend phone support coverage. Knowledge of Lotus Notes, iManage, Blackberry, Citrix and MS Office Suite and other legal specific software and/or telecommunications administration is required. Expert knowledge of PC hardware, printer and network environments is required. Knowledge of SQL and legal applications and services is a plus. Knowledge of firewall, portal and web technology is preferred. MCSE, A+, or CNE certification is desired.

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