Paralegal Team Manager in Austin, TX| LawFirmStaff

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Title : Paralegal Team Manager

Location : Texas - Austin
Refer to Job # BSEE785256


Paralegal Team Manager The candidate's responsibilities will include : Hire, train and onboard new team members as needed, while achieving low turnover; Provide coaching, management and supervision for intake team members; Ensure that all team members follow the company's best practices, including collecting payments, documents and other information from our clients, to then prepare the petition for signature. Communicate company goals to associates so every employee understands his or her key roles/responsibilities and can meet expectations. Achieve departmental quarterly goals for helping company to achieve annual and long term goals; Oversee and ensure conflict resolution between team members and customers or other employees; Conduct periodic surveys of customers and potential customers to ensure quality control. Should be organized professional with management experience who can ensure the most efficient operations are in place and being followed consistently by our intake team. Should increase customer satisfaction, maintain low turnover and ensure our intake team members meet their daily, weekly, monthly and quarterly measurables. Must have 1 year experience as a Manager, or equivalent. Should have excellent communication, management, interpersonal, leadership skills and strong demonstrated organization skills. Preferred : Experience in consumer bankruptcy, loan, home mortgage or tax return processing and Sales experience. Should be Bilingual - Spanish/English.
 
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