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Title : Business Immigration Consultant (experienced Paralegal)

Location : California - San Francisco
Refer to Job # IWEY860158

Business Immigration Analyst The candidate will work in an exciting, ever-changing, and challenging atmosphere with people who are equally passionate about immigration and global mobility. Providing world-class client service and industry-leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. Communicate with foreign nationals and/or client contacts, providing clear and prompt responses to case status or other general inquiries, and escalating legal questions as appropriate. Perform tasks related to case preparation and filing of petitions with government agencies. This may include document gathering, document review, case drafting, and/or preparation for filing. Adhere to Service Level Agreements (SLAs) and/or internal case turnaround times, as well as any other relevant client or team KPIs. Diligently update team/firm-mandated data points and milestones in the case management system. Prioritize customer experience by focusing on the quality of work product, responsiveness, and expectation-setting. Provide status updates to clients and senior-level team members. Gain an understanding of immigration case types and follow client and team-specific processes. Meet assigned deadlines and communicate case progress/status/issues to supervisor. Demonstrate flexibility and initiative regarding assignments for self and team. Willingness and ability to thrive in a hybrid work environment, which may include working independently from home, or within a team in an office. Should have Bachelor's degree, Associate's degree, Paralegal certification OR experience in a customer-facing or client service-oriented role, either in retail or professional services; client-service mindset and comfort working in a fast-paced environment; ability to multi-task, spot issues, pay attention to detail, and exercise good judgment to escalate matters appropriately; excellent written and verbal communication skills; experience using various computer systems, including MS Word and Excel.

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