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Location : Ohio - Cincinnati
Refer to Job # GZRI706096
Client Paralegal/ Client Liaison Duties: Manage assigned client accounts. Communicate with client at every stage of foreclosure via client s website, email or phone. Place files on hold or close & bill per client s instructions - review file to determine what needs to be stopped. Acknowledge proceed instructions. Communicate with client regarding potential delays with case (i.e. title issues, contested). Request additional fees for out of the ordinary circumstances (i.e. title issues, mediations, contested) Escalate issues with client regarding possible missing docs or information Post deed recordings Telephone calls with debtors, courts, sheriffs, attorneys, interested parties etc Other duties may be assigned to meet business needs. Maintain the scorecard and rebuttals for assigned accounts. Prepare chronologies at clients requests.
Qualifications: Associate degree a plus. High school diploma or GED. 2+ years in a customer/client focused position. Solid understanding of the foreclosure process a plus. Previous experience in a client liaison role at a law firm a plus. Solid experience with Microsoft Office. Strong analysis, problem solving and judgment skills. Works well in a team environment. Able to work well under pressure. Pleasant telephone manner. Detail orientated. Flexibility and ability to multi-task. A professional telephone manner is essential. Basic concept/understanding of foreclosure from referral to REO Ability to read and understand title work Basic concept/understanding of different types of loans (i.e. FHA, FNMA, Conventional, VA). Basic Knowledge of Client Software Databases, such as Black Knight, Vendorscape and Lenstar a plus.
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